With Docupile as long as she puts the RO in I have the history right away. We are on a day-to-day basis, and if I have an RO from yesterday and I have the history for that vehicle I don’t have to wait for it and with this system, it’s right there! It is hands-on! It’s a fantastic system and it works very well. I’ve been doing this 30 years and this is the best system I’ve ever had!
Docupile is a really easy system, we just go ahead and scan the information and it automatically pops-up within 1 or 2 seconds on the website. The Service advisors, the cashiers or anyone can just look it up with just the RO Number or the VIN number. And now previously before this, the system we had taken a while for us to go ahead and rename the documents and go ahead and insert it in the system. I really do recommend Docupile, it just makes everything so much easier for everybody in the service!
It has really been something that we’ve decided is a valuable tool for us and the two and a half months that we’ve been with Docupile we have scanned over 150,000 documents and it has really been a great resource for us to go into the Docupile tool and pull up old invoices that we have been scanning. Our parts and service invoices and we can send them from the Docupile tool to our vendors or to ourselves if we need a copy so basically, it’s gotten rid of the need to go back and dig through a pile of unfiled invoices or maybe the hassle was not finding an invoice that’s been filed properly. It’s been a really great tool and I will recommend it anybody that is thinking about going with Docupile.
The greatest thing about it is, how easy it is to scan something in and then how quickly you find the document when you search for it. And the fact that you can search for it by RO number, by name, by phone number, by VIN number, it is amazing! It is so much simpler to use! It’s much simpler to pull the documents that you need because when you do an audit you need the VIN number. They’re going to give a VIN that they want to audit. You put the VIN in and it pulls all the documents at one-time associated with that VIN number.
Docupile has been helping our service department, help our customers in a unique way by taking our copies and backgrounds on customers in an easy way by just looking on our computer in an easy click we can see all the history of the customers and share that with an easy click as well. I recommend Docupile to any service department to looks forward to having more customers in a high-standard way and the best way.
